Sunberry Sunrise Sports Top

Refunds & Returns

You’re welcome to return your purchase if the following conditions are met:

• The item is unused, in its original packaging, and in the same condition you received it.
• Your return is requested within 30 days of receiving your order.
• You provide valid proof of purchase.

Please note: Some items (like sale items, personalised products, or hygiene-sensitive goods) may not be eligible for return. Always check the product description before purchasing.

2. How to Start a Return

We’re here to help. To initiate your return:

1. Email us or use the contact form on our website.
2. Include your order number and the details of the item(s) you wish to return.
3. Let us know your reason, and include clear photos if helpful.

Our team will guide you through the process, including return courier details. Please allow 1 to 5 working days for a reply. We appreciate your patience.

3. Refunds and Processing Time

Once your return is received and inspected:

• We’ll notify you if it’s been approved or declined.
• If approved, we’ll process your refund within 5 business days to your original payment method.
• Please note that depending on your bank or payment provider, the funds may take additional time to reflect.

Kindly note: Original shipping costs are non-refundable and will be deducted from your refund.

4. Exchanges

Looking for a different size or colour?

• Please follow the return process outlined above.
• Once we receive your original item, you can place a new order for your preferred item.

All exchanges are processed as a return and new purchase. Shipping costs for exchanges are your responsibility.

5. Damaged or Incorrect Items

We hold ourselves to high standards. If something slips through:

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging.
• We’ll arrange a replacement or full refund at no additional cost to you.

6. Return Shipping Costs

• If we’ve made an error (wrong or damaged item), we’ll cover the return shipping.
• If you’re returning for personal reasons (such as a change of mind), the return shipping is your responsibility and is non-refundable.

Once your return is approved, we’ll arrange a courier collection through our delivery partner. Please ensure the item is securely repacked in its original packaging and ready for pickup within 3 calendar days of approval.

or pickup within 3 calendar days of approval.