Refunds & Returns
1. If Something Goes Wrong (Damaged, Missing, or Incorrect Items)
We carefully check every order before it leaves our shelves, but sometimes mistakes or shipping mishaps happen.
If your order arrives damaged, incomplete, or incorrect, please let us know within 2 days of receiving it.
Send us an email with:
Your order number
A short description of the issue
Clear photos of the damaged or incorrect item, if possible
We’ll assess the issue and arrange a replacement, repair, or refund — whatever works best for you.
Tip: When your package arrives, please check it before signing for it. If it looks damaged, you can open it in front of the courier.
2. Defective or Faulty Products
If you believe a product is faulty or not working as it should, we’ve got you covered:
You have 6 months from the purchase date to let us know about any defects.
Email us with photos and details of the issue.
Once we review your claim, we’ll guide you on how to send the product back to us for assessment.
If the product is found to be defective, you can choose to:
✅ Have it repaired
✅ Get a replacement
✅ Receive a full refund (excluding delivery costs)
Please note:
Normal wear and tear isn’t considered a defect.
Damage caused by accidents or misuse (e.g., dropping it in the bath or leaving it outside in the rain) isn’t covered.
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